Returns

We are happy to exchange most items if you change your mind.

However, sale items and any food and healthcare purchases are final. We do not offer refunds on these items.

If you wish to request an exchange or refund, please contact us at hello@earthmama.nz within 7 days of purchase, we will then forward you the return address.

HOW TO RETURN:
Please send the unused, unopened item, in original packaging WITHIN 7 DAYS OF PURCHASE to the provided address. On receipt of goods we will credit your original method of payment, minus original shipping charges.  We do not refund postage costs for return of the item.

FAULTY PRODUCTS:
In the unlikely event your item is faulty, please email us as soon as you have received your item. Note: this does not include replacement salt lamp bulbs that blow after trying them. 

Thank you for your understanding x